UGC Spotlight Video
A single tall, phone-shaped customer video in the UGC Spotlight carousel. It shows a still image with a play button until someone taps it, then loads and plays the video in place.
There are two ways to supply the video, and they are not equivalent — see the caution below.
Settings
Section titled “Settings”| Setting | What it does |
|---|---|
| Video | An uploaded video file. Takes priority over the YouTube URL below. |
| Video poster | The still image shown before playback. Falls back to the frame Shopify generates from the video. |
| Video title | Not shown on screen. Used for SEO and search engine video results. |
| Video description | Not shown on screen. Used for SEO and search engine video results. |
| Video URL | A YouTube URL, used only when no video file is uploaded. |
| Video thumbnail | The still image for the YouTube version. |
Where it’s used
Section titled “Where it’s used”In the UGC Spotlight section, which arranges the videos as a swipeable carousel. Add one block per video.
- Shoot vertical. The frame is a tall phone shape and the video is cropped to fill it. Landscape footage loses most of its width.
- Always set a poster image. The auto-generated frame is whatever moment Shopify happened to grab — often a blur or a closed mouth. A chosen still is what makes someone tap.
- Keep files small. The video only downloads once someone presses play, so a large file won’t slow the page — but it will make the wait after the tap long enough that people give up.
- Get permission before posting customer content. These are real people’s faces on a health product’s marketing.